Legal process outsourcing (LPO) is not a new phenomenon in India and is in existence for long. LPO is generally managed by organisations not typically into legal practice but employing lawyers and legal professionals. As qualified lawyers are working for these organisations so legal assignments are managed effectively and efficiently. However, LPO covers very limited fields of legal services and are mostly monotonous. They are not very challenging and are usually referred to as clerical works.
On the other hand, a law firm covers vast number of legal fields and the work at such a law firm is challenging and more satisfying. Similarly, such law firm also has experience of vast majority of legal professionals most of whom are experts of their respective fields. Clearly, when a legal matter involves specialised and high end work, LPO is not the right choice. LPO comes into picture only to reduce cost for routine legal matters.
A typical LPO model involves an arrangement between a foreign law firm or company and the LPO Company established in a developing nation. As the cost of labour is much lower in developing countries in comparison of a developed country, low end works are assigned to such LPO companies. These LPO companies then execute the work in a time bound manner and provide the end result to the foreign law firm/company. This is a winning situation for both foreign law firm/company and LPO company.
As the assigned LPO work is more or less standard in nature, there is very limited use of information and communication technology (ICT) for such LPO assignments. A LPO company can execute the assignment and send it through e-mail/Internet and this ends the technology aspect for traditional LPO model. However, technology is disrupting this traditional LPO model and now LPO dealings are no more confined to just e-mail interactions.
Perry4Law’s Techno Legal Base (PTLB) has taken a bold step in this regard by launching the first ever Disruptive LPO Model of India and worldwide known as PTLB LPO. Now availing of LPO services of PTLB from any part of the world is as simple as opening of a LPO support request. This disruptive LPO model is using ICT4D for legal services aiming at reduced costs and avoidance of wastage of time and efforts.
PTLB LPO is disruptive innovation in the sense that it would create a new market and value network and eventually disrupts existing LPO market and value network in India. While we can not disclose many more features and support systems that would collaborate and support PTLB LPO in near future yet we can safely say that when we would launch these additional support services, LPO industry in India and other jurisdictions would change forever.
PTLB strongly recommend that foreign law firms and companies must at least go through the PTLB LPO platform as future of LPO is all set for a big change. These foreign law firms and companies cannot change to a disruptive LPO model immediately as it needs some basic level of understanding and working knowledge. Starting right now is the right strategy in this regard so that they can gradually shift to the same. Of course, they can also use the traditional LPO model if it suits them more.
What matters economically for the LPO business model is not the technological sophistication itself as many disruptive innovations are not advanced technologies at all. Rather, they are often novel combinations of existing off-the-shelf components, applied cleverly to existing LPO value network. The Disruptive LPO Model of PTLB would not only help new set of customers/clients but even existing customers/clients would be significantly benefitted from the same. The constructive integration of existing, new, and forward-thinking innovation(s) of PTLB LPO could improve the economic benefits of existing customers/clients, once their top management understood the systemic benefits as a whole. The simplicity of creation of a support ticket at PTLB LPO platform is unmatchable and there would be no trouble for foreign law firms/companies in quick adoption of the same.